Weather conditions such as rain, wind or clouds are not a reason or justification for cancelling the trip. Cancellations due to weather are solely a decision which can be made by Boat Rental Playa del Carmen. If a cancellation is due to risky weather conditions and we are unable to reschedule for another date, a full refund will be made to the client.
The weather in the Caribbean changes frequently. Even if you look at the weather forecast and a cloudy day with wind or rain is indicated, do not worry it maybe sunny at sea! We have tropical weather and it changes a lot.
For any reason related to the COVID19 that affects your trip, 100% will be reimbursed, up until the day of the trip. An official proof is required.
If there is No Show from the client, the deposit is non-refundable.