FAQs2020-11-01T19:36:26+00:00

FREQUENTLY ASKED QUESTIONS

What is your cancellation policy?2021-06-08T00:12:50+00:00

Weather conditions such as rain, wind or clouds are not a reason or justification for cancelling the trip. Cancellations due to weather are solely a decision which can be made by Boat Rental Playa del Carmen. If a cancellation is due to risky weather conditions and we are unable to reschedule for another date, a full refund will be made to the client.

The weather in the Caribbean changes frequently. Even if you look at the weather forecast and a cloudy day with wind or rain is indicated, do not worry it maybe sunny at sea! We have tropical weather and it changes a lot.

If there is No Show from the client, the deposit is non-refundable.

Is there an age limit in the boats?2020-09-30T20:18:13+00:00

There is no age limit in our boats, everyone is welcome onboard.

What is included in every boat?2020-09-30T20:19:30+00:00

Every boat includes fuel, a licensed captain and crew.

Can I rent a boat and be the captain if I have my own license?2020-09-30T20:19:03+00:00

No, due to local permits and for your safety only the captain is allowed to drive the boat.

How far is the marina from Playa del Carmen or Tulum?2020-10-01T15:56:50+00:00

From Playa del Carmen the Marina is 30min away.

From Tulum the Marina is 40min away.

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Boat Rental Playa del Carmen, Marina Puerto Aventuras, Playa del Carmen, Riviera Maya, Mexico
Mobile: 00 52 984 179 21 99
Email: boatrentalplayadelcarmen@gmail.com
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