FAQs2023-07-18T04:03:27+00:00

FREQUENTLY ASKED QUESTIONS

What is your cancellation policy?2021-06-08T00:12:50+00:00

Weather conditions such as rain, wind or clouds are not a reason or justification for cancelling the trip. Cancellations due to weather are solely a decision which can be made by Boat Rental Playa del Carmen. If a cancellation is due to risky weather conditions and we are unable to reschedule for another date, a full refund will be made to the client.

The weather in the Caribbean changes frequently. Even if you look at the weather forecast and a cloudy day with wind or rain is indicated, do not worry it maybe sunny at sea! We have tropical weather and it changes a lot.

If there is No Show from the client, the deposit is non-refundable.

Is there an age limit in the boats?2020-09-30T20:18:13+00:00

There is no age limit in our boats, everyone is welcome onboard.

What is included in every boat?2020-09-30T20:19:30+00:00

Every boat includes fuel, a licensed captain and crew.

Can I rent a boat and be the captain if I have my own license?2021-09-14T01:24:42+00:00

No, due to local permits and for your safety only the captain is allowed to drive the boat.

How far is the marina from Playa del Carmen or Tulum?2021-09-14T01:23:03+00:00

From Playa del Carmen the Marina is 30min away.

From Tulum the Marina is 40min away.

Are your boat trips private?2022-07-06T23:38:29+00:00

Yes, Boat Rental Playa del Carmen offers only private boat trips, only your group onboard.

Where do you go in a 4hour and 8hour boat trip?2022-07-06T23:40:58+00:00

In a 4 hour trip you visit the reef of Inah, it takes around 40min navigating to get there.

In a 8 hour trip you visit two different reefs in the area or some yachts and boats cross to Cozumel Island to visit El Cielo.

Where do your boats depart from?2022-07-06T23:44:21+00:00

All boats, catamarans, and yachts depart from Marina Puerto Aventuras, 30 min away from Playa del Carmen.

There is no Marina in the city of Playa del Carmen.

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Boat Rental Playa del Carmen, Marina Puerto Aventuras, Playa del Carmen, Riviera Maya, Mexico Phone: 00529841792199 Email: boatrentalplayadelcarmen@gmail.com All Rights Reserved 2023 Web Dev: MarkBinar

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